Privacy Policy
What we collect when you get in touch, why we collect it, and the choices you have.
Effective September 12, 2026
H2 Planning & Solutions Inc. (“H2 Planning”, “we”, “us”) is a Canadian financial-planning firm. Our agreements are governed by the laws of British Columbia, and we work with clients across Canada.
This policy explains what personal information we collect through this website and when you contact us, why we collect it, who we share it with, and the choices you have. It covers this website and the inquiry, application and booking forms connected to it.
We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it applies, British Columbia’s Personal Information Protection Act (PIPA). Our emails and text messages follow Canada’s anti-spam law (CASL).
This website is not directed to anyone under the age of majority.
We collect only what we need to have a useful conversation with you and to stay in touch about it.
Information you give us when you fill in a form, book an appointment or write to us:
Information collected automatically. When you visit this website, we collect the usual technical data a website collects: your IP address, browser type, the pages you view, and cookies. See section 07 for how cookies are used.
We use your information for five purposes, and nothing else:
If we ever need your information for a new purpose, we will tell you first and ask for your consent where the law requires it.
When you give us your details, on this website or in conversation, you are consenting to us collecting and using them to understand your situation, to schedule and remind you about appointments, to run this website and to meet our legal obligations (purposes 1, 2, 4 and 5 in section 03). Marketing emails are handled separately, below.
Marketing emails. We send commercial emails only with your express or implied consent, as CASL requires. Every one identifies us as the sender and has a working unsubscribe link. We honour unsubscribe requests within 10 business days.
Text messages. We send reminder texts only to people who gave us their number for that purpose. Reply STOP to any text and we will stop sending them.
Everything else. You can withdraw your consent at any time by emailing our privacy officer (section 12). Withdrawing consent may mean we can no longer provide some services to you, and the law or a contract may require us to keep some information for a period. We will explain what withdrawing means when you ask.
Reminders first. We use your email address and phone number mainly to confirm and remind you about your appointments with us, and to reply when you get in touch.
Minimal marketing. We may send occasional emails about H2 Planning’s services. Every one has an unsubscribe link, and you can opt out at any time. We use text messages for appointment reminders, not for marketing.
Text messages (SMS). If you give us your mobile number we may text you to confirm and remind you about appointments and to reply to you. Consent to receive texts is not a condition of any purchase. Message frequency varies with your own activity, and message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.
Your mobile number is not shared for marketing. We do not sell, rent or share your mobile number with third parties for their own marketing. It goes only to the service providers who deliver our messaging and scheduling for us, under contract. Our full terms are in the Terms of Service.
Never sold. We never sell your email address, phone number or any other personal information. We share it only as described in section 06.
We protect your information with safeguards that match how sensitive it is. Access is limited to the people who need it to do their work. The providers that hold contact records for us are responsible under contract for protecting them.
No way of storing or sending information is completely secure, so we cannot promise absolute security. If a breach of your information creates a real risk of significant harm to you, we will notify you and the Privacy Commissioner as the law requires.
We keep your information for as long as we need it for the purposes in section 03, and for as long as the law requires us to keep it. After that, we delete it.
If you contact us but do not become a client, you can ask us to delete your information at any time. See section 10.
You can ask us to:
To make a request, email our privacy officer (section 12). We may need to confirm your identity first. We will reply as quickly as we can, and within the time limits the law sets.
Complaints. If you are unhappy with how we have handled your information or your request, tell our privacy officer first and we will look into it. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada or, where British Columbia’s PIPA applies, to the Office of the Information and Privacy Commissioner for British Columbia.
We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. If a change is significant, we will take reasonable steps to let you know.
Questions, requests and complaints about privacy go to our privacy officer.
Andy Tsai, Founder & Principal
H2 Planning & Solutions Inc.
Email: office@h2planning.com
Phone: +1 778-991-6658
Mail: Unit 2401 – 4710 Kingsway, Burnaby, BC V5H 4M2, Canada